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We're committed to making your stay here as comfortable as possible. We’d like for you to take a few moments to read the following information on your rights and responsibilities as a patient. Also, if you feel the need, you may talk with us about any part of your hospitalization. We’ll do our best to resolve any difficulties that might arise while you’re here and pass along any suggestions or compliments. To speak with someone, please call the hospital’s Patient Satisfaction Line at ext. 4374 or our Administrative office at ext. 4311.
Patient's Rights
The patient has the right to have his/her rights respected by the hospital.
The patient has the right to receive written information about his/her rights.
The patient has the right to be involved in decisions about his/her care, treatment and services provided.
The patient has the right to receive information necessary to give informed consent.
The patient has the right to receive inforamtion necessary to give consent for recording or filming for purposes other than identificaiton, diagnosis or treatment.
The patient has the right to receive adequate information about the person(s) responsible for the delivery of his/her care, treatment and services.
The patient has the right to refuse care, treatment and services in accordance with law and regulation.
The patient has the right to have his/her end-of-life decisions addressed by the hospital.
The patient, and when appropriate, his/her family has the right to be informed about the outcomes of care, treatment and services, including unanticipated outcomes.
The patient has the right to receive information in a manner that he/she understands.
The patient has the right to voice a complaint. In the event that he/she has a complaint that cannot be resolved by the hospital and would like to refer a complaint to a state agency, the name and telephone number to call is South Carolina DHEC 1-800-922-6735.
The patient has the right to confidentiality, privacy and security.
The patient has the right to an environment that preserves dignity and contributes to a positive self-image.
The patient has the right to be free from mental, physical, sexual and verbal abuse, neglect and exploitation.
The patient has the right to pain management.
The patient has the right to access protective and advocacy services.
The patient has the right to be protected and to have his/her rights respected during his/her participation in research, investigation and clinical trials involving human subjects.
The pateint has the right to know what hospital rules and regulatations apply to his/her conduct as a patient.
Patient Responsibilities
The patient, and family when appropriate, is responsible for providing accurate and complete information to the best of his/her knowledge about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.
The patient, and family when appropriate, is responsible for asking questions when he/she does not understand his/her care, treatment and service plan or what he/she is expected to do.
The patient, and family when appropriate, is responsible for following the care, treatment and service plan developed by the practitioner.
The patient, and family when appropriate, is responsible for the outcomes of his/her actions if he/she refuses to follow the care, treatment and service plan.
The patient, and family when appropriate, is responsible for following the hospital rules and regulations.
The patient, and family when appropriate, is responsible for being considerate of the hospital's staff and property, as well as the other patients and their property.
The patient, and family when appropriate, is responsible for meeting any financial obligations agreed to with the hospital.
Reporting Concerns to the Joint Commission
East Cooper Regional Medical Center is fully accredited by the Joint Commission on the Accreditation of Healthcare Organizations, which evaluates the quality and safety of care for more than 15,000 healthcare organizations.
The Joint Commission encourages you to bring complaints about quality of care to the attention of East Cooper's leadership first. If that does not lead to resolution, then you may wish to contact the Joint Commission at
Office of Quality Monitoring
Joint Commission on the Accreditation of Healthcare Organizations
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
E-mail: complaint@jcaho.org
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