Charleston ER Care Procedures | Mt. Pleasant 

The board-certified emergency physicians and experienced medical team of East Cooper Medical have one goal in mind; that your visit to our emergency room (ER) exceeds expectations. Here is some information that will help you understand what happens when you visit our emergency room.

Upon arrival, please advise the admitting clerk at the registration desk that you wish to be seen. To protect your privacy, it is not necessary to give detailed health information at that point. The clerk will send you to the triage room where a registered nurse will obtain your vital signs, gather information about your symptoms or injury and obtain your past medical history. It is very important for you, or a family member / friend accompanying you, to know your allergies and any medications you are taking and to share that information with the nurse.

Depending on your condition, you will either be sent to the registration desk or be brought to the patient care area. Please be aware that the most seriously ill or injured patients are seen by the physician first. This is the reason some patients may be seen out of order of arrival. We will make every effort to see you as quickly as possible.

Once in the patient care area, one of our board-certified emergency physicians will examine you and order the appropriate treatment. Please understand that if labs, tests or x-rays are ordered, the results take time.

Family members may accompany you to the patient care area, but please limit visitors to two at a time. Visitors must remain at your bedside while in the patient care area in order to help maintain the privacy of other patients.

A primary concern of East Cooper Medical Center is safety of our patients, visitors and staff. Anyone under the influence of drugs, alcohol or violent behavior will not be allowed in the patient care area.

Once treatment is completed, you will be given instructions for follow-up treatment, including the name of specialists, if needed. It is very important you follow these instructions so you can continue to improve. If the emergency room physician determines admission to the hospital is necessary, he will contact your personal physician. If you do not have one, he will obtain an admitting physician for you.

While injuries and illness are never fun, the ER staff of East Cooper Medical Center are here to serve you, provide outstanding medical care and ensure an experience that goes above and beyond your expectations.

If you have any questions about your experience at East Cooper Medical Center's Emergency Room, please contact Director of Emergency Services, Theresa Lynn at 843.881.0100.