Patient and Visitors Guide 
 
 
 
 

Guide To Local Accommodations

Welcome

We would like to thank you for choosing East Cooper Medical Center as your healthcare provider. East Cooper is a community-oriented facility where the patient is our primary concern. We are dedicated to providing quality and professional care with compassion and respect for all.

At East Cooper, our goal is to provide you with quality, customer-focused healthcare. We want you to be very satisfied with the care you received while at our facility. We strive to be a “10” in your eyes. If you have any comments, questions or concerns regarding your stay here, please feel free to call our Patient Satisfaction line at (843) 881-4374.

On behalf of East Cooper Medical Center, we wish you a comfortable stay and a speedy recovery.


Sincerely,

Your Patient Satisfaction Team

Patient Information
Safety and Security
Valuables and Lost Items
Food and Nutrition Services
Visitor Information
Special Services
Going Home

Patient Information

Admission
When you are admitted to East Cooper, you will need to present your doctor’s orders. If you are covered by a private insurance plan, you will need to bring your insurance cards and claim forms. If you are covered by Medicare or Medicaid, please bring your card with you at the time of admission.

We will be happy to file your health insurance claims for you. If you have not yet satisfied your deductible, we will ask that your deductible amount be paid in advance of your hospital stay.

If you have no hospitalization coverage of any kind, we ask that you make a pre-payment toward your hospital bill. Please call our Admitting Office at 881-0100 ext. 1175 to make any necessary pre-admission arrangements or if you have any questions.

During admission, information will be given to you about payment options. In some cases, patients have several medical treatment options from which to choose. Out-of-pocket expenses may differ depending upon the treatment you choose. Admitting personnel will explain the different financial implications of each choice.

You will also receive information on patient’s rights, advance directives, organ donation and Medicare.

The admitting office is open from 8:30 a.m. until 5:00 p.m. for inpatient admitting and 7 a.m. until 5:30 p.m. for outpatient admitting. After hours, admissions are processed at the registration desk in the Emergency Room.


What to Bring
You will need only the minimum of personal items such as gowns, pajamas, robe, slippers and essential toiletry items. Be sure to bring your insurance information such as, your valid insurance card, claim forms, Medicaid or Medicare card. You should bring your own containers for glasses, contact lenses or dentures. Please do not bring valuables with you to the hospital.

During your stay at the hospital, your physician will oversee your care. Therefore, it is not necessary that you bring your prescription medications. These will be provided to you during your stay. However, you should bring a list of medications that you are currently taking and any medication allergies you may have to the hospital and provide it to the nurse upon your admission.


Smoking Policy
East Cooper is a smoke-free facility. Because of our concern for the health of our patients, visitors, and staff, the use of smoking materials throughout the hospital is prohibited. The only designated area for smoking is on the outside dining patio adjacent to the cafeteria.


Calling Your Nurse
All patient rooms are equipped with a nurse call system. A nurse call button is located on the bed rails, and should be used to alert the nurse that you need assistance. A nurse will answer your call light either by the intercom or in person as soon as he or she is available. Upon admission, you and your family will be given instructions on how to use this system.

We encourage you to contact your nurse or your Patient Care Tech by dialing them directly by using the phone number listed on your room bulletin board.


Your Healthcare Team
Many caring people work as part of your health care team. Your physician directs your medical care and prescribes your treatment. Your nursing care is directed by experienced registered nurses that work closely with your physician to care for you. Licensed practical nurses, nursing assistants, technologists and therapists, with extensive training in their fields, are only a few of the skilled personnel who give care, administer and analyze tests, provide rehabilitation and prescribed treatment, take x-rays, plan for your nutritional needs, and plan your discharge. If you have questions about your medical care, please ask your healthcare provider.


Housekeeping
Our goal is to provide you with a clean, well-maintained hospital room during your stay. If you would like attention to a particular housekeeping problem, please call the Patient Satisfaction hotline at ext. 4374.


Telephones
All patient rooms are equipped with telephones. To make a local call dial 9 and then the number. Long-distance calls must be billed to a credit card or you may call collect. For assistance in making a long distance call, please dial “0” for the operator.


Flowers and Mail
Cards and flowers sent by your family and friends to make your stay more pleasant are delivered to your room daily by volunteers. Hospital policy dictates that due to latex allergy precautions, no latex balloons are allowed in the patient’s room, mylar balloons only. If the hospital receives mail or flowers after you are discharged, they will be forwarded to your home. Mail should be addressed as follows:

Patient Name/Room Number
C/O East Cooper Medical Center
2000 Hospital Drive  Mt. Pleasant, S.C. 29464

Safety and Security

Getting in and out of bed
Your bed may be adjusted to provide upright or reclining positions. To help prevent accidents, please follow these guidelines:

  • Never get in or out of your bed by yourself unless you have been advised by your doctor or nurse to do so. Please ask your nurse for help if you need it.

  • Please stay in your bed after you have prepared for sleep. Strange surroundings and sleep medications may cause you to injure yourself if you get out of bed. For help during the night, please use your call button to contact the nursing staff.

  • Do not attempt to get in or out of a wheelchair by yourself. Please let your nurse help you.


Electrical Appliances
For the safety of all patients, we ask that if you must use an electrical appliance that is not provided by the hospital, please ask your nurse to contact our Engineering Department to inspect it for safety.

ID Bracelet
Your patient ID bracelet states your name, hospital number, physician’s name, and other important information. In Women’s Services, a bracelet is issued to each new mother and one other person of her choosing. Only the mother and this person are allowed to take the baby from the nursery to the mother’s room in a bassinet. Please wear your bracelet at all times while you are in the hospital.


Fire Alarms and Drills
Do not be disturbed if you hear an alarm. For your safety, we often check our fire alarm system and staff preparedness. We ask that you and your visitors remain in your room during these drills. If it becomes necessary to relocate patients our staff will inform and help you. Do not use the elevators during a fire drill.


Security
Security is available to you at all times. Escorts to and from your car are available upon request. To report suspicious activity, call the hospital operator by dialing “0”. State law prohibits carrying handguns or dangerous weapons on hospital premises.


Hospital Entrances
Access to the hospital is available through the Main entrance from 6 a.m. to 9 p.m. and the Emergency Room entrance 24 hours a day.


Valuables and Lost Items

The hospital is not responsible for your valuable items. If you brought items with you such as jewelry, watches, or cash, we encourage you to send them home with a family member. Our nursing staff will help you with this process. We cannot assume responsibility for personal items left in your hospital room.

Please do not wrap glasses, dentures, contact lenses, hearing aids and other items in tissue or place them in basins or medication cups. It is easy to forget them or throw them away.

If you or a family member have lost or found something, please notify your nurse.


Food and Nutrition Services

Patient Meals
Eat well to get well. Because nutrition is an important part of your recovery, our dieticians prepare a variety of menus according to your doctor’s instructions. Each day you’ll select from a menu for service the next day.

Serving times for patient meals are:

Breakfast 7 a.m. to 9 a.m.
Lunch 11:30 p.m. to 1 p.m.
Dinner 4:30 p.m. to 6 p.m.


Visitor Dining
The Hospital cafeteria is open seven days a week. Drinks and Snacks are available from 6:30 am. to 6:00 p.m. Hot meals are served during the following times:

Breakfast 7:30 a.m. to 9 a.m.
Lunch 11:30 a.m. to 1:30 p.m.
Dinner 4 p.m. to 6 p.m.

A 24-hour vending area is also located on the first floor near the back elevators, offering a selection of cold beverages, coffee and snacks. Coffee and tea are available in the hospital cafeteria, free of charge, from 7 a.m. to 6 p.m.


Guest Trays
Visitors unable to leave the patient’s bedside may request a guest tray. Guest trays must be requested in advance. The cost is $5.00, which must be paid to the hospital’s cashier in the cafeteria. Guest trays cannot be charged to a patient’s room. Please ask the nurse for help in arranging for a guest tray delivery.

Visitor Information

Visiting Hours
General visiting hours are from 9 a.m. to 9 p.m. Visitation to a patient may be limited at any time upon request of the patient, family and/or the attending physician.

Women’s Services
Visiting hours are between 9 a.m. and 9 p.m. unless otherwise approved by the charge nurse or physician. Children under the age of 12 shall not be allowed visitation privileges unless they are siblings.

ICCU
Critical Care patients may receive visitors for 15-minute intervals, with visiting times posted on the unit. If there is an emergency in the Critical Care Unit at any visiting time the staff may ask visitors to delay their visit. Visits are limited to family members over the age of 14 and limited to two persons at a time.

Hotel Accommodations
Some local hotels offer discounts for families of patients. For a list of those hotels, please check with the admitting department during business hours and with the nurse after hours.

Chapel
The chapel is located on the first floor adjacent to the lobby and is open 24 hours a day.

Gift Shop
The Gift Shop serves employees, patients and their families. The Gift Shop is managed by the Volunteer Auxiliary and is located in the main lobby. All proceeds from the gift shops benefit the Volunteer Auxiliary and support scholarships in medically related fields and special projects within East Cooper Medical Center.


Special Services

Advance Directives/Living Will
Advance Directives are formal documents written in advance of serious illness. These documents state choices for health care or name someone to make these choices for you, should you become unable to make decisions for yourself. Any time you are admitted to the hospital you will be asked if you have an Advance Directive. Through Advance Directives, which include Living Wills, Durable Power-of-Attorney for Health Care and Health Care Surrogates, you can make legally valid decisions about your medical treatment. If you have completed an Advance Directive or Living Will, a copy of these forms can be placed in your medical record here at the hospital.

You should talk to those closest to you about an Advance Directive and your feelings about the health care you would like to receive. A lawyer can answer questions about the law and advise you on how to obtain and complete these documents. You may also contact the hospital’s social worker during normal business hours at ext. 2389.

Interpreter Services
Interpreting services are available for non-English speaking patients. Contact your nurse to obtain interpreter services.


Going Home

Case Management/Discharge Planning
Your Case Manager/Discharge Planner will meet with you and/or your family as soon as your discharge needs are determined. They will help you plan your care following your hospital visit. Your Case Manager/Discharge Planner will help you to obtain community resources such as ambulance or other transportation, admission to a rehabilitation center or skilled nursing facility, nursing care in your home, access to necessary equipment, financial counseling, or protective services. You may reach a Case Manager/Discharge Planner at ext. 2920.

Your Discharge
Your doctor will decide when you are ready to leave the hospital. Please arrange for a family member or friend to help in your departure from the hospital. Your doctor and nurse will give you instructions about post-hospital care. If you have questions about your diet, activities, or other matters, please ask at this time. Before you leave the hospital, check closets and drawers for you personal items.

You may be scheduled for additional outpatient tests at the hospital after your discharge. If you are unable to keep your appointment, please be courteous to other patients by calling to cancel or reschedule at least 24 hours before your appointment time.

 

 
 
 
 
 
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