Learn more about InQuickER, hold your place in line
MT. PLEASANT, SC – East Cooper Medical Center has released a new online service called InQuickER, an emergency room service that allows consumers to hold a place at the hospital online, while waiting in the comfort of their own homes.
Beginning today, you can hold your place online at the East Cooper Medical Center Emergency Department by completing an online form and arriving at the projected treatment time. You will be seen by a health professional in the emergency room within 15 minutes. The new service is only intended for individuals who have non-life threatening medical conditions.
"We know people in our community want convenience and better communication," explains Theresa Lynn, RN, BSN, CNE, emergency services director at East Cooper Medical Center. "While estimates and averages about emergency room wait times may vary, many emergency room patients can end up waiting several hours in waiting rooms. With this service, users enjoy the convenience of choosing where they wait and a projected time to see a healthcare professional in the emergency room."
InQuickER does not affect the wait times of other emergency room patients, nor does it allow certain individuals to "cut" in front of others. Additionally, if the projected treatment time changes due to an influx of patients requiring priority treatment, the user will be notified and given an alternate time or a refund.
Increased demand and decreased capacity are creating traffic jams in ER waiting rooms across the country, according to the American College of Emergency Physicians, adding stress and anguish to an experience that invokes anxiety. To address the growing need to deliver more efficient service, hospitals are utilizing InQuickER to streamline the throughput processes while focusing now, more than ever, on patient satisfaction.
InQuickER has designed safeguards in its system intended to prevent those who have potentially life-threatening medical conditions from using the InQuickER service. Individuals requiring immediate medical treatment should go immediately to the nearest emergency department or call 911.
Get more information about holding your place online.
About East Cooper Medical Center
East Cooper Medical Center, part of Tenet South Carolina, is a 130-bed acute care hospital located at 2000 Hospital Drive in Mount Pleasant. East Cooper Medical Center has been providing healthcare to the East Cooper community since 1986. We provide a number of services including 24-hour emergency care, womenfs and childrenfs services, diagnostic imaging and interventional services, orthopedics, sports medicine, pain care, adult and pediatric rehabilitation services, wound care services and surgical care, including nationally recognized spine surgery and breast reconstruction surgery. East Cooper Medical Center is accredited by The Joint Commission, the nationfs oldest and largest hospital accreditation agency.