Patient Portal Frequently Asked Questions 
 
 
What is My Health Rec?

My Health Rec is an online health management tool that uses proven, credible and widely-embraced technology that offers patients enhanced access to and ownership of their personal health information.

How will My Health Rec benefit me?

East Cooper Medical Center's launch of My Health Rec will allow you to view many of your lab results online; access health records such as procedures, immunizations, medications and allergies in one place; download health records to easily share with other doctors, and save time by paying health bills online. In the future, we will expand the information you can access and enhance the portal’s features and functionality.

Who is eligible to use My Health Rec?

Only inpatients can sign up for My Health Rec access at this time. Self-registration for all patients is being developed.

How do I sign up for My Health Rec?

You can enroll in My Health Rec while registering for admission. During registration, simply tell our staff that you would like to open a My Health Rec account. Soon after, you will receive an email that provides a link to establish your own login and password information. Once completed, you can view your My Health Rec information whenever you like.

What do I need to enroll in My Health Rec?

Enrolling in My Health Rec will take only a minute or two. You simply need to provide a valid email address and an acceptable form of ID, which include:

Driver’s license

State issued ID

U.S. Military ID

Staff ID

Passport

Marriage license

Divorce decree

Adoption papers

Social security card

Birth certificate

What if I didn’t receive my invitation email?

Please check your spam or junk mail folders in your email account. If you still can’t find it, please call the My Health Rec support line at 888-252-8149, 24 hours a day, 7 days a week to verify your email address and resend the invitation.

Can I enroll my child in My Health Rec, and will I have access to his/her health information?

Parents/legal guardians can enroll their children for My Health Rec and access their child's account. Generally, patients who turn 18 years of age or join the military can restrict parents or guardians from seeing their health information within My Health Rec.

What lab results will be viewable in My Health Rec?

Most common lab test results will be viewable in My Health Rec, but some sensitive results are not currently available. These sensitive results include but are not limited to STD screenings, HIV, pathology, radiology, microbiology, some cancer markers, drugs of abuse, alcohol and pregnancy-related results.

Can I access my parents’ account or give my children access to my portal information? Or, can I access multiple My Health Rec accounts with single login credentials?

Yes. Multiple individuals can register to access a single account. Also, aging parents can have their children access their accounts.

Is a mobile version of My Health Rec available?

Yes, My Health Rec is mobile optimized, which means you can access the portal on any browser and any device with the Internet.

Who do I contact for additional questions or technical help with My Health Rec?

You may call the My Health Rec support line at 888-252-8149, 24 hours a day, 7 days a week.

Will My Health Rec allow me to make online appointment requests or cancellation requests?

Currently, making online appointment or cancellation requests are not available with My Health Rec.

Will My Health Rec allow me to make online prescription renewal requests?

Currently, prescription renewals are not available with My Health Rec.

When will I see my lab results?

Lab result will be delivered into My Health Rec 34 hours after results are entered into your electronic health record.

If I want to transmit my health documents via My Health Rec to a physician, how do I know where to send the document?

To transmit your health information electronically from My Health Rec to a physician, that physician will need a Direct email address. A Direct email address is registered with Direct.org, an organization that standardizes how personal health information can be privately and securely shared via email with the intended physician(s). Simply contact your physician’s office to ask for their Direct email address.

How do I read my blood pressure information?

Blood pressure values (systolic and diastolic) are being displayed as two separate values. Values currently are listed in alphabetic order so diastolic will be listed first. Plans are underway to have the two values report together.

Can I set up and access my My Health Rec account during my hospital stay?

Yes, if you can access your email via computer, smart phone or other mobile device and can connect to the Internet.